Denied boarding due to full train and delay compensation claim

10/24/2017 9:15:30 AM

Since this is still unanswered, even though gerrit has solved their problem, I’ll summarise the comments so far into an answer for those who may have similar questions in the future.

Yes, you are entitled to compensation in such a circumstance. The Conditions of Travel do not distinguish between you being delayed because of a late or cancelled train and you being delayed because of being unable to board a train; as long as the delay is caused by the railway (which it was in this case).

Condition 32.1:

Where your journey is delayed or cancelled, you may be entitled to
compensation. The amount that you are due will vary by Train Company and
is set out in each Train Company’s Passenger’s Charter.

(Note the use of the word “journey” and not “train”).

For circumstances like this I would tend to skip the delay repay form and head straight to the free-form text contact form or customer services email address. Give all the information the form asks for, obviously, but make sure you make it clear to someone skim-reading that you were delayed for longer due to the denied boarding.

Finally, if customer services remain uncooperative, you should complain to Transport Focus, whose job it is to sort out complaints like this.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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