Cancelling only one passenger in a booking

10/27/2021 8:08:55 AM

Unfortunately that’s tricky.

Currently your reservation is a single unit with the a single PNR (Passenger Name Record). That’s for a good reason: if there are delays or rerouting, you still all want to stay together.

However to do a change only for a single passenger the PNR needs to be split into multiple individual reservations, each with its own PNR. Airlines can certainly do this, but I’m not sure that a broker like eDreams can.

You need to look carefully at the terms and conditions. eDreams is actually just a contract broker. From https://www.edreams.com/images/shared/pdf/EN/flight_conditions.pdf

When You purchase travel services through this Platform, You will
enter into two agreements: (a) one agreement directly with the Travel
Supplier(s) relating to the supply of the ordered travel service and
(b) one agreement with eDreams relating to the supply of a mediation
service. Unless expressly indicated, eDreams acts as a Disclosed Agent
for You and does not enter into any contractual relationship with You
and/or the Travel Supplier relating to the services that You purchase
on this Platform. Any query or consultation relating to services
purchased on this Platform must be addressed to the Travel Supplier
which has supplied the travel service to You.

This clearly states that they will not service you, but any "query" needs to addressed to the airline directly. However, airline often don’t want to service reservations from 3rd parties and that’s often part of their terms and conditions. So you may have agreed to a "no service" contract, which is often a risk when booking through 3rd parties. Customer service is not cheap and the savings need to come from somewhere.

Your best bet is to make an online account with the airline and associate the PNR with your account. Then check the website and see of you can split it there. If not (likely), call them up and ask nicely. I don’t think they are required to help you there, so you may have to try a few times to get a sympathetic agent.

If you manage to split it, things become a lot easier: Now you have two separate reservations and you can cancel one and keep one.

The other route is to check with the insurance and read the terms and conditions of the contract. There should be some language in there that describes what happens in this case, however it might be hard to understand and hard to find.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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