Can travel agents "reissue" tickets?

5/14/2018 11:21:18 AM

The trick here most probably lies in the definition of basic economy fare, which changes from airline to airline. Some airlines simply don’t sell non-refundable or non-exchangeable tickets, so even basic fare tickets can be re-booked to another date (though usually with a fee).

Of course, travel agents often have more options when it comes to re-booking than end-customers. That may include foregoing re-booking fees in some circumstances, or getting some tickets at preferential rates. So, if your friend is a good customer of the travel agency, he could get his ticket re-booked for free even whet it was normally non-exchangeable or exchangeable with a fee.

5/14/2018 6:09:43 AM

Can travel agents “reissue” tickets?

Yes, they can get them reissued. Even the customers can.

That agent didn’t trick the airline, he/she tricked your friend into believing this was something special when your friend had already paid a higher price for the initial ticket. Your friend had a ticket which had no penalty for a change in date even after missing the first flight.

The agent used that leverage and rebooked your friend on the next date.

It is also possible that the agent used good his good rapport / free credits with the airline to help your friend but certainly it wasn’t any trick like he claimed. It was more of a tactic to keep a regular customer happy.

Good service on his part!

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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