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This fee is added when their system thinks you are a bot and detects your "non-standard" behavior in the browser. It can also happen when you use an ad blocker. "
Yes, I changed browser and the fee dissapeared.
Thank you.
Note: in app also I had this fee.
I believe it has something to do with 3rd parties. I have searched for a particular flight using Skyscanner and then they have sent me to the Wizzair site. I saw this surcharge before the end of the booking.
I opened a new browser in incognito mode and I searched for the same flight directly on Wizzair (no more 3rd parties this time). Afterwards, the surcharge did not apply again anymore.
One important addition to Xnero’s answer: the System surcharge fee doesn’t apply in case you book through the Wizz mobile app. (Just tried it.)
This fee applies to all bookings no matter if it’s online or through a call centre. They are a low-cost carrier so they make money out of such fees.
This is made so the cost of the ticket seems cheap but actually isn’t.
For example a bag can cost more than the flight, it’s €30 per person if you don’t check-in online but at the airport and €15 for a call centre request, something which should be standard especially if you just have a question.
You almost have no choice to pay this fee.
From this Travel.SE question Is it possible to avoid Wizz Air's administration fee?:
WizzAir’s website says you can book via travel agents or at the airport ticket counter. Also lists 10€ as the call center fee.
But being an LCC, they probably don’t pay travel agent commissions, so a travel agent would likely charge you a handling fee.
The webpage you cite, mentions that there may be additional fees charged by the handing agent at airports as well. If you live at WizzAir’s hubs, you would likely be dealing with WizzAir staff not a handling agent, but at destination airports, you will probably be dealing with handling agents.
Credit:stackoverflow.com‘
5 Mar, 2024
4 Mar, 2024