Does Japan Airlines have an unconditional 24-hour refund policy?
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Getting a full refund if you cancel within 24 hours is a US DoT policy (possibly also adopted by a few other countries), so it only applies for tickets somehow related to those countries (not sure what the exact official rule is, probably flight departing or arriving in one of those countries — JAL seems to say departing only).
The JAL FAQ on the US version of the site has this question: https://faq-ar-en.jal.co.jp/app/answers/detail/a_id/26214
Your customer service plan states that full refund will be provided for cancellation within 24 hours. How do I proceed?
Ticket purchased on Japan Airlines American Region website (www.ar.jal.co.jp) can be refunded without penalty if request within a 24 hour time period on the website through “Manage Booking”.
- When online cancel/refund is not available, please contact Japan Airlines Reservation Center.
- Reminder: 24 hour full-refund policy doesn’t apply to JMB award tickets and revenue tickets departing outside of American Region (U.S., Canada, Mexico, or Brazil). Fees and charges apply based on the fare rules.
Ticket purchased through a travel agency or online travel agency 24 hour full-refund may not apply if tickets are purchased through a travel agency or online travel agency. Please contact your travel agency for the refund policy.
Make sure you use the US version of their site…
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Source: stackoverflow.com
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