Baggage lost and airline unresponsive - whom else should I contact?
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(posting this as an answer because I cannot edit my original post anymore and also because it actually contains the answer):
I went to BER in person last Friday (July 7th) and was able to a) look through a lot of lost baggage and b) get further corrobation that my baggage is already at BER.
At that time, they had about 500 bags from inside the Schengen area and about twice as many from outside. I searched the Schengen area bags and some that were being processed, but did not find my own baggage.
Today I went to the airport again, was led to the same place and told that the number of lost pieces of baggage had increased by about 25% since last friday. Did this mean there was a chance my baggage might have turned up? More importantly I was told to look through the non-Schengen bags as well. And true enough it turned out that my baggage had landed in that part of the interim baggage storage! The staff compared the number on the baggage receipt and I was allowed to take my baggage home (I did not have a file reference number. If you have a file reference number, you should probably not just bring the original baggage receipt/baggage identification tag, but also your file reference number).
I want to point out that the staff at BER and GRZ were really friendly and professional and (this is actually yet more important) so much more responsive than all those online forms I filled out and emails that I sent to LH and Air Dolomiti. So a big "thank you" in case any of you read this. Another thing to point out is that it is a good idea to turn up early. At 8:45 everybody is still relaxed, there are no queues and few newly-arrived passengers looking for their lost baggage. But the situation at 10:00 is quite different. On July 7th they only let me look for my baggage from 9:00 on, so turning up too early might not be worth it either.
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