Airline (Air Caraibes) refuses to compensate for baggage delay - what are my options?

score:2

Accepted answer

Post-mortem

After way too many emails being sent back and forth, the airline told me that the commercial policy for delayed luggage is to compensate as much as 50%. I accepted to settle for that.

Lessons learnt

  • Be ready for your luggage to be delayed which means packing your underwears for your first day but also other things that are not too big, required to make the most out of your first day and a bit expensive to buy - for instance, the swimsuit. Also, medications but usually people who are on mediciation know how to handle them during a trip.
  • As you learn about the delay, make sure you ask as many informations as possible about what happens next (who contacts who? will things be delivered?) and if possible, record whatever you can (it is easier now that almost everyone has a proper camera in his pocket)
  • Keep everything single piece of documents you handle as it may be requested by the airline later on (taking a picture of documents asap could be a good way to be sure nothing gets really lost)
  • If the delay impacts many passengers, try to get as many contact information as possible - it can help to get organised for a common action
  • Contact your insurance asap - I assumed that everything would be reimbursed so I did not bother contacting my insuring. By the time I got the real information from the airline, it was too late to declare the incident.
  • Make sure that this bad inconvenience does not ruin your holidays.

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