Cebu Pacific Air flight cancellation/modification fees
score:6
Sorry, but this kind of stuff is standard for low-cost carriers and is the price you pay for cheap tickets. Cebu is particularly bad, there was a bit of a flap in Singapore a few years back when Cebu cancelled a bunch of flights and stonewalled passengers who wanted their money back for months on end.
So. The 800 PHP change fee applies only if you change to another flight at precisely the same fare. However, since the LCC model is that prices go up as the date approaches, you're never going to see that same fare again and you have to pay a random fare differential in addition to the change fee.
And yes, of course you're being charged an additional 900 PHP to change cities, because there is no such thing as a "city change" in the LCC world. I presume the fare is quoted as the cancellation of the original itinerary plus the booking of an entirely new fare to the new city.
Finally, LCCs often do not allow "real" refunds at all, the best they will do is give you credit towards future flights, minus the cancellation fee. Your story is a little unclear here, and I'm not sure what Cebu's policy is, but it sounds like this is what they are offering you as well.
I wish I had some useful advice for you, but there just isn't all that much you can do. Keep pestering the call centre, or go to a Cebu office in person if you can, and try to get a clear accounting of how they are calculating those costs and/or refusing to refund.
Upvote:4
Try contacting them through their Facebook site and / or email address. A friend of mine shared how Cebu Pacific mishandled his baggage, and it caused a lot of uproar on Facebook, resulting in Cebu Pacific emailing him an apology and a promise to help.
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