Cebu Pacific Air flight cancellation/modification fees
score:6
Sorry, but this kind of stuff is standard for low-cost carriers and is the price you pay for cheap tickets. Cebu is particularly bad, there was a bit of a flap in Singapore a few years back when Cebu cancelled a bunch of flights and stonewalled passengers who wanted their money back for months on end.
So. The 800 PHP change fee applies only if you change to another flight at precisely the same fare. However, since the LCC model is that prices go up as the date approaches, you're never going to see that same fare again and you have to pay a random fare differential in addition to the change fee.
And yes, of course you're being charged an additional 900 PHP to change cities, because there is no such thing as a "city change" in the LCC world. I presume the fare is quoted as the cancellation of the original itinerary plus the booking of an entirely new fare to the new city.
Finally, LCCs often do not allow "real" refunds at all, the best they will do is give you credit towards future flights, minus the cancellation fee. Your story is a little unclear here, and I'm not sure what Cebu's policy is, but it sounds like this is what they are offering you as well.
I wish I had some useful advice for you, but there just isn't all that much you can do. Keep pestering the call centre, or go to a Cebu office in person if you can, and try to get a clear accounting of how they are calculating those costs and/or refusing to refund.
Upvote:4
Try contacting them through their Facebook site and / or email address. A friend of mine shared how Cebu Pacific mishandled his baggage, and it caused a lot of uproar on Facebook, resulting in Cebu Pacific emailing him an apology and a promise to help.
More post
- 📝 Is there a flight search engine that allows me to pick the departure and return flight separately?
- 📝 Schengen Type C Visa Field 18 Residence in a country other than the country of current nationality
- 📝 Is feasible to visit Old Montreal or Downtown during a 12-hour layover?
- 📝 Can I buy and tow an RV trailer pop-up with USA license plates with a car with Mexican license plates in the USA?
- 📝 What happens to Chinese citizens who are born with dual citizenship?
- 📝 Is there a difference between an Express MetroCard and a non-Express MetroCard?
- 📝 How do Embassies verify flight bookings?
- 📝 How early to arrive for connecting flight at Munich airport?
- 📝 Where is this lake/mountain scene?
- 📝 Getting from Leicester to Keswick
- 📝 Schengen visa: Travel dates slightly mismatch with available documents
- 📝 Can South Korean passport holder temporarily living in Vietnam enter EU countries?
- 📝 Dover ferry port will border force prevent four people travelling in one car
- 📝 Are there any historical cathedrals near Frankfurt that I can visit?
- 📝 How can I get from Historic Centre of Cartagena to La Boquilla by bus?
- 📝 Can I leave India for a long period of time on a tatkal passport?
- 📝 Can a husband and wife take Schengen visa appointments at separate centers?
- 📝 Schengen Visa with R/LV under remarks
- 📝 Same passport for visiting all of Africa?
- 📝 Can a US citizen make a connection in Brazil without a visa or transfer visa
- 📝 In which countries Electronic items purchased from India can be used without any voltage converter and vice versa?
- 📝 Airbnb vs booking.com near Oxford?
- 📝 Time to transfer at AMS on 2 separate tickets with checked bags
- 📝 Air travel while pregnant
- 📝 Enter Schengen with a 'damaged' UK passport as Schengen resident
- 📝 MULTI TICKETS refunds
- 📝 Cheapest way to get from Europe to South Africa
- 📝 Daintree National Park as a backpacker
- 📝 Do I need a transit visa in either Amsterdam or Istanbul?
- 📝 Uk visit visa refusal under 4.2 a+c and 4.10
Source: stackoverflow.com
Search Posts
Related post
- 📝 Cebu Pacific Air flight cancellation/modification fees
- 📝 Why did Cebu Pacific Air weigh me?
- 📝 What does "NOLI" signify on a Cebu Air Pacific boarding pass?
- 📝 Can I re-book my flight in Cebu Pacific over the counter or like walk in passenger?
- 📝 On Air Canada's website can I see the luggage fees and limits for a flight without filling in my details?
- 📝 Stop over of 33 hrs at Hong Kong by flight Cathay Pacific
- 📝 Air Serbia denied return flight after not taking outbound one
- 📝 What to do after Air Canada cancelled flight home
- 📝 Refund/ compenastion for cancelled Air China international flight
- 📝 Air France cancellation policy seems to violate EU261
- 📝 Air Asiana canceled return flight while on a trip. How to get most compensation (and a flight)
- 📝 Extra baggage fees - Per flight or per ticket?
- 📝 How do I pay UK Air Passenger Duty (APD) on my flight to the UK?
- 📝 Can not obtain proof of ticket cancellation from Wizz Air
- 📝 Am I eligible to some compensation if Eva Air changed the destination of my flight (was Hakodate, and became Sapporo)?
- 📝 Schengen visa, insurance, flight refunds after cancellation because of COVID-19
- 📝 Can I get an insurance refund if I cancel a Wizz Air flight just because I no longer want to go to the destination?
- 📝 Wizz Air ticket cancellation
- 📝 I am departing on an Air India flight from KTM before the Thai Airways lounge opens. Is there another lounge I can use?
- 📝 Minimum connection time in Muscat for an Oman Air flight to Paris
- 📝 KLM flight from Brussels, pick up ticket from Air France/KLM terminal at Brussel-Zuid/Midi station
- 📝 Schengen visa extension due to flight cancellation
- 📝 Bringing bottled soda on Air France / Philippine Airlines flight to Manila
- 📝 Money back because of the cancelled flight with Onur Air
- 📝 Paying fees for missing return flight timeshare free trip
- 📝 What is Air China required to do if they cancelled a Chinese domestic flight 40 days in advance?
- 📝 Would an Air Canada flight from China to Mexico via Canada be likely currently to ask me for proof of onward travel if I have a one way ticket?
- 📝 Refund for Flight Cancellation - SATA
- 📝 Is it OK to have someone else pay for your (United) international flight change fees using their credit card?
- 📝 EU Air Passenger Rights for connecting flight